Express Exam

CounselingCEUsOnline #07 - Conflict Resolution Techniques For School Counselors

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Directions: PRINT THIS EXAM ON YOUR PRINTER.  Read each question carefully and choose the BEST answer for each item based upon your reading.  Circle the letter of the answer you choose in each item.  When you finish the exam you can have it scored by:

A.     Mailing the completed exam to: Dr. Budd A. Moore, Exam Scoring At CounselingCEUsOnline, 8864 Lorford Drive, Chambersburg, PA  17201-9335

B.     Enclosing a check or money order for $50.00  made payable to: Dr. Budd A. Moore

C.     Completing the Honor Pledge at the end of the exam.

NOTE: No Contact Hours are awarded unless A through C are completed and received at CounselingCEUsOnline, 8864 Lorford Drive, Chambersburg, PA  17201-9335.

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Question # 1 (Multiple Choice) Poor listeners

    A) often do not look at the person.
    B) has body posture that is not open to listening.
    C) have a harsh tone of voice in response to what others may say.
    D) take charge of a topic and ignore what others say.
    E) all of these.

Question # 2 (True/False) The Peaceable School has as its basics the idea that a diverse nonviolent society is a realistic goal.

    A) True
    B) False

Question # 3 (True/False) Children must become experts in being able to read body language in conflict situations.

    A) True
    B) False

Question # 4 (Multiple Choice) What kinds of questions lead to factual information.

    A) "How" questions.
    B) "Could" questions.
    C) "What" questions.
    D) "why" questions.
    E) none of these.

Question # 5 (Multiple Choice) What kinds of questions leads to factual information?

    A) "Why" questions.
    B) "Could" questions.
    C) "What" questions.
    D) "Who" questions.
    E) "How" questions.

Question # 6 (Multiple Choice) Which of these is a useful for understanding other people's views.

    A) influencing.
    B) structuring.
    C) reflecting.
    D) attending.
    E) confrontation.

Question # 7 (Multiple Choice) Peer mediation is primarily

    A) a faculty coordinated program.
    B) a student-run initiative.
    C) a curriculum-based program.
    D) a high school program.
    E) a programs that focuses on A, B and C.

Question # 8 (True/False) Cultural variations have little or no effect on effective attending behaviors in society.

    A) True
    B) False

Question # 9 (Multiple Choice) Which of the following are conflict resolution strategies?

    A) process curriculum.
    B) peaceable schools and classrooms.
    C) peer mediation.
    D) only A and C.
    E) all of these.

Question # 10 (Multiple Choice) Interpretation is to reframing a problem as sharing your own ideas is to

    A) warning.
    B) self-disclosure.
    C) advice.
    D) direction.
    E) feedback.

Question # 11 (True/False) Focusing involves streamlining everything about communication..

    A) True
    B) False

Question # 12 (Multiple Choice) Which of the following shows how to lead an individual or a group to a comprehensive understanding of a problem?

    A) focusing.
    B) structuring.
    C) reflecting.
    D) questioning.
    E) influencing.

Question # 13 (True/False) Conflict is not a natural human state.

    A) True
    B) False

Question # 14 (True/False) Paraphrasing is at the center if effective communication.

    A) True
    B) False

Question # 15 (True/False) Teaching about ordinary heroes who stood up for others is a good conflict problem solving strategy.

    A) True
    B) False

Question # 16 (Multiple Choice) Feedback is to telling others as advise is to

    A) pointing out.
    B) directing.
    C) instructing.
    D) sharing.
    E) reframing.

Question # 17 (True/False) Communication is sharing and caring, not lecturing.

    A) True
    B) False

Question # 18 (True/False) Teachers are more effective when they make frequent eye contact with many of the members of their classes.

    A) True
    B) False

Question # 19 (Multiple Choice) What kind of questions leads to discussion of feeling.

    A) "Why" questions
    B) "Could" questions
    C) "What" questions
    D) "Who" questions
    E) none of these

Question # 20 (True/False) Walking away from a dispute, even if it does not really affect your life, is a sign of weakness.

    A) True
    B) False

Question # 21 (True/False) Peer mediation involves the use of specially trained student mediators to solve student problems.

    A) True
    B) False

Question # 22 (True/False) Focusing involves streamilining everything about communications except fostering better understanding.

    A) True
    B) False

Question # 23 (True/False) The Process Curriculum teaches the principles of peer conflict resolution.

    A) True
    B) False

Question # 24 (True/False) Humor can rarely be employed effectively to cool hostility.

    A) True
    B) False

Question # 25 (Multiple Choice) Which is not part of the Five Stage Model of Organizing Communication and problem-solving skills?

    A) rapport and structuring.
    B) defining the problem.
    C) defining goals.
    D) generating alternative solutions.
    E) all of these are part of the model.

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Print out this form, complete, sign, and return with your completed examination to address listed below.

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I am submitting my course/exam fee and by signing this statement, I freely pledge my compliance with these stipulations.

Student Signature: ______________________________________________________________  Date:_______________________

Exam Scoring,  CounselingCEUsOnline,  8864 Lorford Drive, Chambersburg, PA 17201-9335  FAX#: 1(717)597-2302

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